Hitachi CP-S235, CP-S240, CP-X251, CP-X400, CP-X430 Projector Repair
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District personnel do not repair Hitachi projectors. Our Hitachi warranty and non-warranty repair depot contact is:
HITechtronics. Inc.
18120-B Bishop Ave.
Carson, CA 90746
(800) 994-4808
There is no need to send broken units to ESC. Any district employee can initiate an Hitachi warranty (or, if necessary, non-warranty) repair. After determining that the projector does not exhibit "excessive run time" (which voids the warranty), call HITechtronics with model number (Hitachi CP-S235, CP-S240, CP-X251, CP-X400, or CP-X430), 10-digit serial number (e.g., “RT4K005281”), the ESD PO number on which the projector was purchased, and a description of the problem you’re experiencing.
After deciding what needs to be done, HITechtronics will issue a RMA number to you (which you will write on the box you mail to Hitachi) and verify the address to which the unit is to be sent for repair/replacement:
HITechtronics, Inc.
18120-B Bishop Ave.
Carson, CA 90746
re.: RMA <fill in the RMA number you receive here>
Hopefully, your school retained a few Hitachi boxes for shipping use as suggested during training. Please package the projector carefully and send only the projector (no cables, no remote control, no carrying case) to HITechtronics. In summary, your box should contain:
- the projector, securely wrapped and cushioned, and please affix a strip of masking tape to it containing your school name, teacher name, and room number, e.g., "SV, Rautenberg, LRC"
- a paper copy of the purchase order. (HITechtronics will want a proof-of-purchase copy of the ESD PO. Access pdf versions of all Hitachi levy POs here which you can print and enclose in the package you send to HITechtronics.)
- a sheet of paper containing your complete return address (school address, room, teacher, etc.) so HITechtronics can send the repaired/replaced projector directly back to your school
Once repaired, the unit will be returned directly to you at your school. If it happens to come to ESC first, we'll see the tape you affixed and immediately reroute it to you via district mail.
If repairs will require some time, and you would like to receive a loaner projector while repairs are in process
- call Wayne Elsaesser (7015). Technology has a limited number of spares
- call Hitachi Cutomer Support (800) 654-7013. If repairs drag on and your projector is under warranty Hitachi will send a loaner directly to you at your school
Hitachi projectors are warranteed for 4 years (1st-purchased units' warranty ends Nov. 2008). The levy will absorb costs of shipping defective units to Hitachi for warranty repair. Use account code 6404 - 32 - 7230 - LLL - 7400 - 2040 on your B-145 Shipping Requisition form, where "LLL" is your building's 3-digit location code, below:
LLL |
Your Location |
101 |
BV |
102 |
MDE |
104 |
LD |
105 |
SV |
108 |
SW |
109 |
WG |
113 |
MTE |
115 |
BR |
116 |
CW |
119 |
WW |
120 |
CL |
122 |
HZ |
124 |
LWE |
125 |
SP |
127 |
ML |
130 |
OH |
133 |
HT |
135 |
ED |
136 |
CPE |
138 |
EG |
114 |
TPK-8 |
123 |
CV |
539 |
MA |
540 |
MWK-8 |
364 |
MDM |
368 |
AM |
369 |
BTM |
370 |
CPM |
482 |
TH |
483 |
MDH |
485 |
LH |
486 |
EWH |
487 |
SLH |
107 |
AECC |
577 |
EHRC |
578 |
Options |
606 |
MWCtr |
081 |
Stadium |
084 |
WkAdj |
091 |
Trans |
092 |
Maint |
093 |
Whse |
097 |
ESC |
Non-warranty repairs : individual schools ― not the levy ― must absorb non-warranty repair and shipping costs. If after assessing the failure it is determined that non-warranty repairs will be expensive, the ESD caller may be given the option of purchasing a new projector. If this is the case, contact Chris Bailey (7101) for up-to-date purchasing information and a quotation.
If you send a non-warranty repair projector to HITectronics, the above procedure is essentially the same, except your school will need to pay for shipping to HITechtronics.
