Telephone Training Resources

Telephone Features

Login/Logout (Extension Mobility)

Our system will let you login to 2 phones at a time. Once you login, the phone adopts your user profile, including your phone lines, features, established services and web-based settings.

1. Press the SERVICES button and select Login/Logout.
2. Enter your 4-digit extension number
3. Enter your 4-digit PIN

If you login to a 3rd phone, you will automatically be logged off the 1st phone.

• View the Video Tutorial for Logging In and Out (with music)
• View the Video Tutorial for Logging In and Out (same video without music)

Do Not Disturb (DND)

Do Not Disturb will ring on your caller's end, displays caller ID, and will give you three options: you can answer your phone, press iDivert to send the call immediately to Voicemail, or wait until the call goes to Voicemail on its own.

• Press more softkey.
• Press DND. Phone now displays "Do Not Disturb is active."
• To disable, press DND again.

Call Forwarding (CFwdALL)

Call Forwarding will not ring on your caller's end, does not display caller ID, and will send the call immediately to the phone/Voicemail box of your choosing.

• Press more softkey.
• Press CFwdALL. Do one of the following:
1. Press Voicemail button to send all calls directly to your voicemail.
2. Enter 4-digit extension (xxxx) to send all calls to another district employee (or * xxxx to send calls to another district employee's voicemail box).
• To disable, press CFwdALL again.

Call Transfer (Trnsfr)

Transfer allows you to send a call to another District extension, or a voicemail box.

1. Press Trnsfr. (First soft-key)
2. Dial "transfer to" number
3. Wait for answer and announce caller or press Trnsfr to send call without announcing.

To Cancel

1. Press EndCall

Call Park and Call Pickup

Call Park: This allows you to park an active call and then retrieve it using another phone, without knowing ahead of time what that extension is.

1. During an active call, press the More soft key until you see the Park tab.
2. Press the Park soft key to park the call. The LCD displays the 4-digit number where the call is parked.
3. IMPORTANT! Make a note of the Call Park number and hang up.
4. To retrieve the parked call, go to any phone in the office and dial the Call Park number. If you forget the call park number, after a few minutes the original extension dialed will ring again.

Call Pick-Up: If your extension is configured to be part of a call pick-up group, you can answer calls to other phones within a designated call pick-up group.

1. As the phone rings at the extension within your call pick-up group, pick up your handset to get dial tone on your line.
2. Press the More soft key to view the PickUp soft key.
3. Press the PickUp soft key to transfer the call to your extension.
4. Answer the incoming call that is redirected to your phone by pressing the Answer soft key.

NOTE: If you want a call pick-up group set-up, please submit a Help Desk ticket.

Conference Calling and Joining Calls

Conference: You can set up a conference with nine other parties in or out of the office.

1. With a call in progress, press the Confrn soft key. This opens a new line while placing the other party(ies) on hold.
2. Place a call to another party.
3. When the call connects, press Confrn again to add this party to the call.
4. Repeat the first three steps to add another caller.

Note: To abandon the addition of a conferee, press the End Call soft key, which disconnects that leg of the conference and places the other conferees on hold.

Call Join: When on an active call, and a second call is received, you can "join" both lines into a conference call.

1. While on an active call, a second call comes into your line. You can press the Answer soft key to answer the second call. This places the first caller on hold. If you want to join the call press the Confrn soft key once to initiate the conference, then again to connect the two calls together.

Faxing with SCAN Numbers

When Faxing to long-distance numbers, use the following process:

Faster Ways to Dial

Redial: To call the number you last called, press Redial.

Press the NAVIGATION button (while the phone is on the hook) to see your placed calls. Select one, then press Dial.

Press the DIRECTORIES button, and select Missed Calls, Received Calls or Placed Calls. Scroll through the list and select one, then press Dial.

NOTE: If you are calling an external number, you will see the 10-digit number, you need to press EditDial first and add "9" to the beginning. Then, press Dial.

Directories

There are 6 different directories on your phone, but only the following are used at this time:

1. Missed Calls
2. Received Calls
3. Placed Calls

     6.  Corporate Directory

Your phone will store information on the last 100 missed, received or placed calls. To clear all of these logs at once, press the DIRECTORIES button, then press Clear. If you only want to clear a specific directory (for example Placed Calls), then select the directory before pressing Clear.

You cannot clear entries in the Corporate Directory. This is maintained by the Technology Department. If you need to make a change, please submit a Help Desk ticket.

Accessing Call Logs

Call Logs allow you to track incoming, outgoing, and missed calls. To access call logs:

• Press Directories button.
• Press 1 for Missed Calls.
• Press 2 for Received Calls.
• Press 3 for Placed Calls.

Call Logs may also be used to dial recently used phone numbers. To dial from a call log:

• From any Call Log, scroll to the phone number you'd like to call.
• Press Dial. If it is an outside phone number, you may need to:
• Press EditDial.
• Add the "9."
• Press Dial.

Phone Settings

Ring Tones: You can change the ring tone on your line so it is easier for you to know when you are receiving a call.

1. Press the SETTINGS button.
2. Select User Preferences
3. Select Rings
4. Scroll down until you find the ring tone that you would like
5. Press Select and Save

Screen Contrast: You can adjust the brightness of the display on your phone.

1. Press the SETTINGS button.
2. Select User Preferences
3. Select Contrast
4. To make adjustments, use the up and down arrows or the volume button.
5. Press Save