From: Nelson, Cynthia (ESC)
Sent: Friday, May 20, 2005 1:20 PM
To: @TechPoint
Subject:AverVision and Projector repairs

We have had an unusual number of AverVision document presenters fail.  We are currently working with the vendor on a recall of all units with serial numbers ending in 4080 and 4090.  This recall will happen at the end of the school year.

 

In the meantime, if the AverVisions or Hitachi projectors fail, please follow the procedures outlined below.

 

Let me know if you have any questions on this issue.

 

Cynthia Nelson (ext. 7337)

nelsonc@edmonds.wednet.edu

 

PROCEDURE FOR SENDING FAILED AVERVISIONS AND PROJECTORS TO THE TECH DEPT

 

If a Levy issued AverVision fails, please do the following:

 

1)      Contact Brenda McElroy, x7338 to inform her that you will be returning equipment.  Inform her of the problem (i.e. no projection.)

2)      Check that all items are included - remote, the two-part power cord and black video cable (none w/blue ends), strap, and case. Failure to include any of these items results in a delay in getting the equipment returned.  Please place Avervision in case and then in original box for return.  Using the original box assists with returning the equipment to the vendor.

3)      On outside of box, using a district information slip, please include the following information: a) Teacher's Name   b) Name of School - room number is not necessary,  c) Problem with equipment   d) Serial Number - Please do not use a sticky note as they often come off during the transport from your school to the Tech Dept.

 

Turn-around time depends on the availability of spare replacement equipment.  If replacements are available when the Avervision is received, the teacher can expect to receive a new one the next day.  Otherwise, it should be within a week.

 

If a Levy issued Hitachi projector fails, please do the following:

 

1)      Contact Sharon Gardner, Help Line, x7333 to inform her that you will be returning a projector.  Let her know the exact problem with the projector.

2)      Send only the projector to Sharon in the Tech Dept.  The case and other equipment are not needed.

3)      Include the name of the teacher, school, serial number, and the reason that the projector is being returned.

 

Turn-around time for projectors is approximately two days.